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Verint Adds Communities By Acquiring Telligent
Last week, Verint Systems Inc.(NASDAQ: VRNT) announced that it has extended its customer engagement optimization portfolio with the addition of an enterprise-class community solution. As a result,...
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DocuSign Taps Former Microsoft GM James DeBragga as VP of International...
DocuSign, Inc. announced it has appointed James DeBragga as its Vice President of International Marketing reporting to Chief Marketing Officer Brad Brooks. DeBragga’s role will focus on aligning...
View ArticleNICE Implementation Recognized As Best CRM Project in Indonesia
NICE Systems (NASDAQ: NICE) last week announced that it is the winner of a 2015 Technology Implementation Award from The Asian Banker. NICE was recognized as the Best CRM Project in Indonesia following...
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Mike Ottosson to Head Technology For Medallia
Customer Experience Management (CEM) software provider Medallia announced this week that Mike Ottosson has joined the management team as vice president of engineering and operations. Ottosson brings...
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ChannelNet’s Tompkins Taps Milad Elmir To Lead ChannelNet’s Customer...
Digital customer acquisition, engagement and retention marketing provider ChannelNet announced last week that Milad Elmir has joined the company as the chief experience officer (CXO). Elmir will be...
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Regus Picks 8×8 In Global Telephony Deal
8×8, Inc. (NASDAQ: EGHT), the London based provider of cloud-based unified communications and contact center solutions, today announced a worldwide deal with Regus, the leading global workplace...
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Cognia Announces Secure Agent And Secure IVR
Intelligent communication solutions provider Cognia has announced Cognia Secure-Agent and Cognia Secure-IVR; two products offering a scalable and secure alternative to traditional pause-and-resume...
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Connect First Names Steve Bederman As New CEO
Connect First has announced that it has named customer experience evangelist Steve Bederman as CEO. In this role, Bederman hopes to transform how Connect First serves the needs of its customers. New...
View ArticleKodak Alaris Launches AI Foundry Unit
Kodak Alaris last week announced the creation of AI Foundry, a business unit focused on processing and learning from structured and unstructured data through the use of proprietary Artificial...
View ArticleGenesys Receives $900 million Investment From Hellman & Friedman
Omnichannel customer experience and contact center solutions vendor Genesys has received a financial shot in the arm after US private equity investment firm Hellman & Friedman agreed to invest $900...
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